Placing Your Order

How and when can I order?

You can order through this website 24hrs a day, you do not need our permission! We are even able to accept orders over the phone

When do you confirm my item is available?

We give a stock update on the product listing page, however this does not guarantee that the item is in stock. On rare occasions the stock  might be incorrect, however we will contact you directly if this happens.

What if my item is faulty?

If you think your product is faulty we will do our best to resolve the  problem as quickly as possible. Please contact us for more details.

Paying For Your Order

Which payment methods can I use to place my order?

You can use Visa, Visa Debit, MasterCard, American Express, PayPal or postal order. 

You can also pay by BACS. You will need to arrange this with us.

Is it safe to send my debit/credit card details over the web?

Yes. We encrypt (safely lock in our system so no one can see) your payment card details using industry standard SSL technology to ensure they are completely safe.

3D Secure

Think of 3D Secure as the online version of Chip & PIN when you're shopping instore.

Instead of using a PIN you register a secret password and a personal message. Created by Visa and Mastercard, it gives you an additional level of security.

3D Secure pages are controlled by your card issuing bank and not by the  store you're shopping with. This is why all navigational links are removed  from these pages. Registering is quick and a one-off process. Participating  websites will prompt the registration page where you create your secret  password and this remains the same whoever you shop with in the future.  The next time you shop online using your card, you'll be prompted to enter your secret password during the checkout process via a secured screen.

Does it cost me any extra to use PayPal?

No, PayPal is completely free and very convenient. We recommend using Paypal.

My Account

How do I register for an account?

You can register for and account in just a few steps We'll ask you to fill in and email adderess and password.

Will my address and payment information be secure?

Once we have your information, we’ll ensure we protect it with all of the appropriate safeguards. It’s important that you also take responsibility for protecting your account information. Make sure your password is strong, don’t share it with others, and try not to use the same one for lots of online accounts. Don’t send your password by email – we’ll never ask you to do so. We won’t ask you for your password information over the ‘phone; we’ll advise you on how to reset it.

Can you reset my password for me?

No, for security, we ask you to reset your password yourself. We wouldn’t ask you to share your password with us, but if you contact us we can advise on how to reset it.

Can I amend my delivery details in my account?

Yes you can log into your account and alter your delivery address. Please note that once your order is placed and payment confirmed it is not possible to change the delivery address so it is very important your details are kept up to date.

Pre-Order FAQ!

Do I Need to Pay in full for pre-order!

What if i  Change my mind?

You maintain the right to cancel a pre-order at any time prior to dispatch. If you wish to cancel your pre-order, 

You have several options, you can transfer the payment to another pre-order, have a voucher for the value or a full refund, we don't keep your money if you change your mind. However if the pre-order is older than 180 days the only options are to move to a new pre-order or credit to the value.

Do you have Delivery date?

Whenever possible we give the month they are due in, this is a guide and due to delays outside of our control they may be later than advertised, Please note that these are estimated release dates and are subject to change. We will keep the website updated with the latest information from Suppliers.

Can i mix preorder with in stock products?

Yes you can, We will ship out all products that are in stock and dispatch pre-orders as they arrive from our suppliers, it is recommended you place a separate order for preorders so the rest of your order isn't delayed. 

Can i make and Admendments?

Once a pre-order has been placed, Give us a call and we will amend the item(s) that has been ordered.

Change of delivery address?

If you need to change the delivery address, please contact us – Please note once the order has been placed, we are unable to change how the address reads on the website but we can change this on our internal shipping system.

Back-Order FAQ!

What is back-order?

Do I Need to Pay in full for back-order!

What if i  Change my mind?

You maintain the right to cancel a back-order at any time prior to dispatch. If you wish to cancel your back-order, 

You have several options, you can transfer the payment to another Back-order, have a voucher for the value or a full refund, we don't keep your money if you change your mind. However if the Back-order is older than 180 days the only options are to move to a new Back-order or credit to the value.

Can i mix back orders with in stock products?

Yes you can, We will ship out all products that are in stock and dispatch back-orders as they arrive from our suppliers, it is recommended you place a separate order for back-orders so the rest of your order isn't delayed. 

Can i make and Admendments?

Once a back-orders has been placed, Give us a call and we will amend the item(s) that has been ordered.

Change of delivery address?

If you need to change the delivery address, please contact us – Please note once the order has been placed, we are unable to change how the address reads on the website but we can change this on our internal shipping system.